Questions to services

Where can I find you?

You can find the nearest representative of Western Union here

How I can send money?

All you have to do is to go to the nearest Western Union location. Provide a valid ID and say how much money you want to send, where you want to send money, and the receiver's names. Once the information has been entered into the Western Union system, the employee will print a receipt. After you sign the form, the employee will return your ID with a copy of the form. On the receipt you will find the transfer control number (MTCN) and the amount which should be communicated with the receiver.

How I can receive the money?

Go to the nearest Western Union location, present a valid ID, and provide the required information. The employee will check the document and other information in the Western Union system. If the information is correct, will print a receipt. Once you sign the form, the employee will give you the money, receipt and ID.

What are the charges for sending money from Bulgaria

The current charges you can find here

What is the maximum amount for sending or receiving money?

The maximum amount depends on the country to where you send or from where you receive a transfer.

What information I need for the receiver?

You need to know only the names of the receiver and the country where you send the money.

What is the currency for sending money?

You can send money in leva or in euro. The receiver will take the money in local currency at rates of Western Union.

What is the currency for receiving money?

You can receive money in leva or euro, regardless of the sent currency.

What are the charges for sending money from abroad to Bulgaria?

Every country has its own charges for sending money.

What will I pay when I receive money?

When you receive money, you pay nothing. You receive the amount written on the receipt.

What is the acceptable IDs in Bulgaria?

The acceptable IDs are Country Issued Identification and Passport for EU citizens and Parssport for others.

Why I can not receive or send money?

If you want to know the reason why you can not receive or send money, you have to call the Customer Service Center of Western Union at 00800 111 4998

What means currency exchange rate?

When you send money internationally, your receiver will generally be paid in local currency. The exact amount will be calculated based on the exchange rate applicable at the time of shipment. However, for transfers to certain countries, the exact amount will be calculated based on the exchange rate applicable at the time of receipt.

What have I do if I understand that I am a victim of fraud?

Immediately call at 00800 111 4998 or at the location where you sent money and ask for cancellation of the transfer. This is possible if the transfer has not been paid to the receiver.

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